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Terms & Conditions

By using our website you agree to the below terms and conditions.

Welcome to Shuperb
Our website: www.shuperb.co.uk (the "Website"). This site is licensed and operated by WBYS Ltd. Registered office: 50 Woodgate, Leicester, LE3 5GF. Please note this address should NOT in any circumstances be used for correspondence or returns. Registered company number 09415947. Please review the following terms and conditions before using this Website. These terms and conditions, which may be modified from time to time, apply to all visitors to, or users of, this Website. Terms & Conditions relating to use of the Website Your use of the Website confirms your acceptance of these terms and conditions and your agreement to be bound by them. If you do not accept these terms and conditions, do not use this Website. In the event of a violation of these terms and conditions, Shuperb reserves the right to seek all remedies available by law. We may terminate your access or use of this Website at any time, for any reason or no reason and without prior notice to you. We may at any time and from time to time revise these terms and conditions by updating this page. You should visit this page from time to time to review the then current terms and conditions because they are binding on you. Your use of this Website following any such revisions constitutes your agreement to follow and be bound by the terms as revised.

Ownership of Content
Shuperb owns all rights to the design of, the images and all of the information provided on this Website and copyright, trademarks and other intellectual property rights protect them. All trademarks reproduced in this Website, which are not the property of, or licensed to Shuperb, are acknowledged on the Website.

Our Products
All features, specifications, products and prices of products and services described on this Website are subject to change at any time without notice. From time to time there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the completeness, accuracy, or currency of any information on this Website. We reserve the right to make changes in information about price, description, or availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colours of our products that appear on the Website; however, the actual colour you will see will depend on your monitor screen resolution, and we cannot guarantee that your monitor will accurately display our colours. The inclusion of any products or services on this Website does not imply or warrant that these products or services will be available over the internet or in our retail store at any particular time.

Your Account
You can register with us through our Website and create an account (the "Account"). Consequently you will have access to your Account by providing a username and password. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your computer. You agree to accept responsibility for all activities that occur under your Account. We may terminate your Account at any time, for any reason or no reason and without prior notice to you.

Links may be established from this Website to one or more external web sites or resources operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites also may provide links to the Website. None of such links should be deemed to imply that Shuperb endorses the Third Party Sites or any content therein. Shuperb does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Shuperb will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.

This Website and all content of the Website are provided to our customers and prospective customers "as is" and "as available" and without warranties of any kind, whether express or implied, including but not limited to, those of merchantability, fitness for a particular purpose, title or non-infringement. You acknowledge, by your use of the Website, that your use is at your sole risk. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you.

Limitation of Liability
In no event will Shuperb be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other linked site, including without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present, even if Shuperb is expressly advised about the possibility of such damages. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you. Terms & Conditions relating to sale of products By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. In order to contract with Shuperb you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Shuperb retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If an international delivery (both EU and non EU) "failed" due to reasons involving the customer, such as but not limited to, a failure to pay local tax and disbursements, a failure to collect your item from a pre-arranged collection point or any such reason we will charge to the order a fee equivalent to the original postage cost. This will be deducted from your refund after the item arrives back with us. This is in addition to the original postage cost which again is non refundable. Local taxes and charges levied by Government agencies or by shipping agents on behalf of Government agencies are the responsibility of the customer and therefore must be settled by the customer. Terms & Conditions relating to Shuperb offers All discount codes must be placed within the aforementioned timescale of the offer. All discount codes must be entered at the checkout within the designated section. Offers are non-redeemable after the point of purchase. Should multiple variations of an offer provide the buyer with an increasing discount relative to the amount of products purchased any products returned by the buyer will be treated as a singular purchase and and so discounts will correspond to the base level of the offer. Your contract with Shuperb When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices on the Website are inclusive of United Kingdom VAT (where applicable) and exclusive of postage and packing. Details of postage and packing charges can be found at our delivery information page. Prices quoted on the Website are indicative only and are subject to change. Furthermore prices on the Website may differ from those in our retail store.

Non-Refundable Items
Items which have been customised are non-refundable strictly. Customers who choose to have "rubber grip soles" or "added heel height" to shoes or boots will not qualify for a refund in the event the item is not as expected. The item would deem to have been customised or personalised according to your request and therefore non-returnable. Shuperb is not able to refund orders that are deemed to be "trade" orders where a discount has been applied to facilitate a volume purchase. A trade order is defined as a purchase for resale or for business use. If the agreed sale price reflects a discount in the standard sale price and it is clear the purchase is for business use, it will be deemed a trade order by default. By agreeing to receive a discount or to procure goods using our standard trade price list, you agree to be bound by the returns exclusions for trade customers. This exclusion does not apply to local authority orders where both parties are bound by contractual agreement. We are also not able to refund "scotchguard protection" which is an added service that cannot be re-stocked in the event of a return.  The item price will be refunded but the cost of "scotchguard protection" cannot be refunded. Please also note that socks and insoles are also non-refundable or exchangeable for hygiene reasons.

Returning Items
If the original box or bag of a returned item is damaged by the consumer, then a 20% restocking fee will be deducted from the refund. Please note, this rule does not apply to the mailing bag. 

Items Returned to Sender

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the supplier, the supplier may:
- Store the goods until actual delivery and charge you for reasonable costs of storage and new postage expenses; or
- Sell the goods upon receipt of them back at the supplier's address and (after deducting all reasonable storage and selling expenses) process a refund for your order.

If you fail to take delivery because you have cancelled your contract under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

Fair Wear & Tear Policy
In order to be covered by our fair wear and tear policy we ask you to take reasonable care and exercise due care and attention when wearing or using any item purchased from our store.  If a fault occurs with your item during its lifetime, we will refer to our fair wear and tear policy to determine whether the item has been used with consideration whilst you have owned it.  If we feel your item has not been cared for in what we would consider to be a reasonable manner, we may, and entirely at our own discretion, refuse to repair/replace or refund your purchase due to the item not being adequately cared for or due to the item being neglected or misused whilst in your custody.

For orders involving multiple items, we reserve the right to dispatch items seperately in order that we may fulfil your order in the quickest and most efficient manner possible.  In the event of a shortage, where we have not indicated that there are items "to follow" from your order, please inform us immediately in writing as soon as possible and always within 7 working days of receipt.  Please retain the exterior packaging and invoice as this may assist us with our investigation.

Duties & Clearance Charges
Orders placed for delivery outside of the United Kingdom may be subject to duty, VAT and clearance/brokerage charges. This is dependent on the country to which you are requesting delivery. Shuperb has no control over this. All items are sent delivery duty unpaid (DDU or DAP). It is the purchaser's responsibility to ensure that any associated costs to receive the goods are settled in full with our delivery partner either pre or post delivery taking place. If goods are returned to us as a result of unpaid duty, VAT or clearance charges or in the event that duty, VAT or clearance charges are billed to the shipper, these costs will be levied back to you and deducted from any refund that you are owed. Outbound shipping costs are strictly non refundable.

Discount Codes & Special Offers
Discount codes are applicable on full price items & special offers are not to be used in conjunction with any other offers unless otherwise stated.