For full terms & conditions on the price promise, click here.
Shuperb is a family owned online footwear retailer, hailing from Leicester, UK. Our objective is to offer our clients around the world unparalleled choice, service and quality. To date we have sold over a million pairs of shoes to customers in over 50 countries. We’re 100% legitimate, and all of our products are genuine.
To contact us, call our customer services team between 10am until 4pm Monday to Friday on Telephone: 0116 326 0605 or message us on WhatsApp: 07407804625.
Alternatively, you can write to us!
Our address is:
Unit 3a and 3b
55 Hastings Road
Leicester
LE5 0BT
United Kingdom
We understand that the amount of online scams has increased dramatically over the years. Please call our customer services team to check information on your delivery. There is also a fantastic guide supplied by the UK Government and how to identify fraud & scamming here. Remember never to click a link from a source that you don't trust, and always check the email address or phone number for its legitimacy.
The payment options we accept are Mastercard, Visa, Maestro, Paypal, Amazon Pay, Bacs & Klarna.
Shuperb uses Royal Mail & DPD for all UK deliveries. We use DHL for all international orders. Full details on deliveries & returns can be found here.
Unfortunately, once an order has been made we are unable to change the delivery address. This is to protect our customers from fraudulent activity. In this scenario, you would have to cancel the order and start the purchase again with the correct delivery address.
For full details on Klarna click here for our dedicated FAQ page.
Phone orders can be taken by contacting our customer services team and payment made via card. You can place orders over the phone for values up to £100.00.
We recommend selecting the "Email me when back in stock" option from the size drop down and click the button of the same name. Enter your email address and the security prompt and you will be informed as soon as we have this item back in stock.
Our website is safe & secure so you can have confidence while you shop.
All of our products are genuine, and are either sourced directly from the brand itself or legitimate stockists.
A standard fitting shoe is an approximate average based on the measurements of the most common foot shape. A wide fit is a more relaxed revision on the standard shoe fit specially made for wider feet.
You can view the full details of our privacy policy here.
If you can't find a style on our website of a brand that we stock, please contact our customer services team by email or telephone and we'll look into it for you.
You may have seen the phrase "Welted Sole" whilst browsing our website. A welted sole tends to relate to leather shoes, and is the traditional method of fusing the sole to the upper of the shoe. Rather than attaching the sole to the lining of the shoe, to improve durability it is instead attached to an added strip of leather that runs along the lining.
For full details on our delivery & returns policies, click here.
We're very sorry that your order was delivered to you in an unsatisfactory condition. Please email our customer service team on cs@shuperb.co.uk with photos of the issue including pictures of the upper and sole and we'll do our best to resolve your issue. We'll respond to you as soon as we can.
Our Returns Address is:
Shuperb
Unit 3, 55 Hastings Road
Leicester
LE5 0BT
United Kingdom
If you are having difficulty locating your number it can usually be found on your invoice which you would have received with your parcel or via email. Your order number will usually start with the following:
Your six digit order number will follow this prefix. For example:
You are only required to enter the six numbers on your returns card. If you are having any issues locating this please contact our customer service team on 0116 326 0605 or email us at cs@shuperb.co.uk
You should be able to find the tracking number on the dispatch email or your order history.
To receive a full refund on the order, you would have to return the promotional item. If you wanted to keep the promotional item, you would have to pay full price for said item.
Please contact our customer services team and we’ll be happy to talk you through the returns process for your exchange or refund. Additional information can be found here.
If you'd like to cancel an order, please contact our customer service team as soon as you can. We’ll need a written confirmation of cancellation via email but it’s best to call us as well. We will always do our best to process cancellation requests but we cannot guarantee that we’ll be able to cancel any order which is already placed, due to fast moving nature of our warehouse and quick dispatching of goods. You can find information on deliveries, refunds and returns here.
