Help & Contact

Please select the subject below and click for more information.
  • Benefits Of Signing Up To Shuperks

    Your Shuperks membership will include the following:

    20% off great brands all year round. Shuperks customers will receive 20% off the following brands: Skechers, FitFlop, Birkenstock, Rieker, Crocs, Padders, Gucinari, Red Tape and Mister Carlo. To access your exclusive discounts and offers go into ‘My Account‘ on the Shuperb website, log in and select ‘Shuperks Discounts’. Here you will be presented with a page packed with savings and offers just for you.

    FREE UK Express Delivery. Your order will be delivered on a next day service, without a minimum order value. Simply add your shoes to your basket and when you checkout select the Free Express Delivery option. You will receive them via our express service within a maximum of 2 working days.

    Free 365 day returns. When your order arrives, you will receive a free pre-paid returns label with it. It will save you money and make your life easier, as all you need to do is stick it on the parcel if you need to return the shoes. Need longer to decide if you want the shoes? No problem. We are also giving you an amazing 365 days to return your items, so you can be sure you’ve made the right decision. See terms and conditions for further details.

    Pre-Order. You can be the first to own all of our latest products!  When browsing on Shuperb look out for items with a banner which reads ‘Pre-Order’. Add the pre-order product to your basket and checkout as normal. At the time of purchase a full deposit will be taken, but if you change your mind you can request a full refund by emailing us. Once the item comes into stock it will be despatched as soon as possible and you will receive an email confirming this. This will guarantee you a pair before stock goes on general sale.

    Shuperks Benefits

  • How To Use A Discount Code

    If you have a discount code and you are trying to apply it, you can apply this by entering it in to the discount section shown on the right:

    discount code

     If you are having issues applying any discount codes that you may have please call the Shuperb customer service helpline on 0116 326 0605. Alternatively, you can email our customer service helpline at


  • Returns Address

    Our Returns Address is:


    Unit 3, 55 Hastings Road
    LE5 0BT
    United Kingdom

  • What is My Order Number

    If you are having difficulty locating your number it can usually be found on your invoice which you would have received with your parcel or via email. Your order number will usually start with the following: 

    • AMZ
    • EBAY
    • SHU

    Your six digit order number will follow this prefix. For example:

    • AMZ123456
    • EBAY123456
    • SHU123456

    You are only required to enter the six numbers on your returns card. If you are having any issues locating this please contact our customer service team on 0116 326 0605 or email us at