Shuperb 12 Months Warranty Against Manufacturing Defects
We are pleased to extend a formal 12 month warranty on certain products for your peace of mind. Although it is quite unusual for manufacturers/suppliers/retailers to offer this type of warranty for clothing and footwear purchases, we are able to do so on selected items. On eligible items you will see clear mention of our 12 month warranty cover.
We offer our 12 month warranty on all products from the following brands: Dr Martens, Muck Boots, Hunter
Please note the warranty does not apply to defects as a result of wear and tear. The warranty will only be considered for defects as a result of manufacturing flaws.
We provide a warranty that on delivery and for a period of twelve months from delivery, the product shall be free from material defects unless provided otherwise by statutory laws of your country.
The warranty does not apply to any defect in the product arising from:
1) fair wear and tear; or
2) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; or
3) if you fail to use the products in accordance with their user instructions including ongoing product cleaning and maintenance; or
4) unauthorised alternations, repairs or modifications not performed by us; or
5) use of products after such products have sustained damage rendering them unsafe for use for the purpose for which they were designed
It is important to note, that fair wear and tear commensurate with the age, usage of your product; taking in to consideration the environment for which your product was designed to be worn within will not be considered to be a manufacturing fault. Furthermore, nicks, scratches, scuffs or peeling material as a result of collision with an abrasive surface will also not be considered to be a manufacturing fault.
It is important to note that we consider each individual fault report on a case by case basis. As part of our policy we will offer you a like for like replacement, repair or credit note in the first instance. Where a replacement or repair is not possible, and you decline our offer of a credit note, we will offer you a full refund of the product price.
In the unlikely event of a fault developing, please complete our faulty item form in the first instance. One of our advisors will revert to you as quickly as possible to advise next steps.
Full Terms Of Warranty
Shuperb warrants (the “limited warranty”) to the original end customer that its footwear (the “footwear”) will be free from defects in materials and workmanship for a period of one year from the date of purchase by the original end customer. The limited warranty constitutes the only warranty provided by Shuperb with respect to the footwear and may only be modified or amended by Shuperb in a signed writing. In the event of a defect, Shuperb will, at our sole option and as your sole and exclusive remedy, repair or replace the defective footwear without charge, issue a credit note if you prefer, or refund the price you have paid. Footwear that has been repaired or replaced is warranted only for the remainder of the unexpired portion of the warranty period.
For warranty questions, please contact our customer services team through the contact us page.
The limited warranty does not cover any damage arising from normal wear and tear, failure to adequately maintain and store the footwear, alterations, repairs, or modifications not performed by Shuperb, footwear used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering it unsafe for use in the environment for which it was designed, or damage caused by chemical or foreign substances. Shuperb does not warrant any of its footwear provides protection from snake bites or bites from other wildlife and is not liable for personal injury resulting from such bites. The limited warranty does not apply if Shuperb determines that the footwear has been damaged by accident, misuse, neglect, act of god, fire or other hazard, or improper shipping or handling, or has been tampered with by any party.
The limited warranty is in lieu of (1) all other warranties, express or implied, including without limitation the implied warranty of merchantiability and the implied warranty of fitness for a particular purpose, and (2) any other liability or obligation, including without limitation any liability or obligation for damage, loss, or injury (whether direct, indirect, exemplary, special, consequential, or incidental) arising out of or in connection with the delivery, use, or performance of the footwear. For the avoidance of doubt, in no event will Shuperb’s aggregate liabilty exceed the price paid by the customer for the footwear in question. No extension of this warranty will be binding upon Shuperb unless set forth in writing and signed by a Shuperb authorised representative.